All4Eyes understands that we all make mistakes and in the eventuality that you place a wrong order or need to cancel your contact lens order we will do our utmost to accommodate you.
You may cancel an order at any time prior to the contact lenses being dispatched. You will know the goods have been dispatched when you receive an e-mail from us confirming this. To cancel your order you need to contact us right away, during working hours, by e-mail [email protected] Your cancellation will be final once you receive an e-mail from welovelenses to confirm this.
Returns and Refunds
If you are not satisfied with the items purchased from All4Eyes and they are unopened, you may return them within 30 days in the same condition in which you received them, and at your own cost and risk. Once received by us we will refund you or replace them. We will refund the price paid for the items only, this does not include any postage costs.
How do I return an item?
We want to make sure you are completely happy with your purchase but we do realise that occasionally, issues may arise. We will do everything we can to ensure that this is resolved quickly and efficiently. If for any reason, following receipt of your order, you are not satisfied with your purchase, please follow these steps:
Contact us on [email protected] with your order number and customer details. We will provide you a returns authorisation form.
Re-pack the products you want to return safely and securely. Be sure to return only unopened and sealed contact lenses, vials, boxes, lens solutions or any eye care product that you want to return.
Put in your customer and contact details on a piece of paper inside the package.
Remember that returns can only be effected within 30 days of receipt.
Remember that all shipping costs for returns are to be effected by you.
All4Eyes does not accept any responsibility for products or contact lenses lost or damaged during shipment.
We strongly recommend that returns are sent via traceable mail which protects you in the eventuality that the shipment is damaged or lost in transit, while also allowing you to trace the package.
Once I’ve returned my products, how do I know when you’ve received them?
Your products can take a few days to reach us and be processed. When this has been completed, you will receive an email from us confirming that your returned goods have been returned successfully. If you don’t receive this email within five days, email us at [email protected]
What if a screw has fallen out of my frame?
If the screw is missing, return your glasses to us and we will fix this for you and deliver them within a few days. If you have the screw, you can take them into an optician who may request a small fee to fix this for you.
What if my glasses need adjusting after I receive them?
If you need to make adjustments, you can either take them into an optician (who may request a small fee) or contact us [email protected] and we will arrange your glasses to be adjusted for you within a couple of business days.
Receiving a refund or replacement
Once we have received the products and can confirm that they are unopened, sealed and in the exact same form as we sent them to you, these will be refunded or given a replacement.
If you request a refund, simply email [email protected] with your customer and order details. We will obtain your bank account details and refund through a bank transfer.
If you request a replacement, simply email [email protected] with your customer and order details. Specify which replacement you would like and further email instructions will be sent.