All4Eyes terms and conditions of supply
Any Order and subsequent purchase of Goods (as defined below) or services from All4Eyes shall be governed by the following terms and conditions. Please read them carefully.
These terms and conditions do not affect your statutory rights as a consumer.
“All4Eyes” is the trading name for All 4 Eyes Limited, trading on the internet at www.all4eyes.co.nz. “We” / “Us” / “Our” refers to All4Eyes, “You” / “Yours” refers to the Customer. We are registered on the New Zealand Companies Register:
- Company Number: 3769039
- NZ Business Number: 9429030720145
1. Customer Obligations
By submitting your order to All4Eyes you confirm:
- You are aged 16 or over and are not registered blind or partially sighted;
- You are in possession of a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over); and
- You will supply accurate details of your current prescription (including any notes on the prescription) when requested.
2. Orders for Goods
Orders to All4Eyes must be submitted either via the web at www.all4eyes.co.nz, or by email by emailing [email protected]
Submission of an Order represents an offer to purchase Goods from All4Eyes, and we may confirm receipt of this offer via email (if the Order is placed via the Site or by email).
Prescription Glasses orders are only accepted by us once your payment has been processed and they have been reviewed and authorised by a Dispensing Optician. In the case of the non prescription goods, your order is accepted once the required payment has been accepted or when the relevant goods are shipped, whichever occurs first. We will confirm acceptance of your Order via email or verbally.
3. Limitations of Supply
We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund.
On the advice of our Dispensing Opticians, we have absolute discretion as to whether or not to accept your Order.
If considered necessary or appropriate before an Order is accepted, All4Eyes' Dispensing Opticians have absolute discretion:
- to in exceptional circumstances arrange a free face to face consultation with customers;
- to request that you send us a copy of your written prescription;
- to contact directly, or request that you contact, the optician who provided your prescription to verify and/or discuss your prescription;
- to request that you obtain your pupillary distance measurement from your optician; or
- request that you obtain a new written prescription from your optician.
4. Prices and Payment
Prices stated are inclusive of any Goods and Services Tax (GST) that may be required to be remitted to tax authorities by All4Eyes.
We will use best endeavours to ensure the accuracy of the prices and price related information stated in our current catalogue and on the Site.
However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, the Dispensing Optician reviewing and authorising your Order will notify you of the error before your payment is processed. You will then have the choice to either accept the correct price or to cancel your Order.
The price you pay is a retail price as appearing in your basket. We do not add tax to any amount shown in your basket.
5. Delivery and Carriage
We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order.
You will be notified by email at the time your Goods are dispatched.
Delivery of the Goods will be made to the address provided by you at the time you placed your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
In the case of non delivery, if either Glasses Direct or our courier is at fault, you will be offered the choice of a full refund or re-delivery.
6. Returns (of Goods)
Please see our returns policy for full details on dealing with returns.
7. Copyright and Trademarks
The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to, All4Eyes. They may not be reproduced for any commercial or public purpose without the expressed consent of All4Eyes.
The "All4Eyes" name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of All4Eyes.
9. No Warranty
All4Eyes is providing the Site and its contents on an "as is" and an "as available" basis, without any representation or warranty of any kind, whether express or implied, including, but not limited to, warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, merchantability or title in relation to the Site. For the avoidance of doubt, this exclusion does not apply to goods sold via the Site. The content of the Site may contain inaccuracies and typographical errors. All4Eyes tries to ensure, but cannot guarantee, the accuracy, truthfulness or completeness of the content or the reliability of any advice, opinion or other information displayed or distributed on the Site. Any of All4Eyes information or other content contained within the Site is correct to its knowledge, but All4Eyes accepts no responsibility for any errors or omissions therein. All4Eyes reserves the right, at its sole discretion, to make improvements to, or correct any errors or omissions in any portion of the content and to make any other changes to the Site, materials, tools, products, services and prices displayed or described on the Site at any time, without notice. All4Eyes does not warrant uninterrupted or error free use of the Site, that defects will be corrected, or that the Site or the server that makes it available or files available for downloading from the Internet are free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. All4Eyes does not assume any responsibility or risk for your use of the Internet.
10. Third Party Sites and Convenience
11. Information you submit to the Site
12. Limitation of Liability
13. Changes to the Site
14. No Waiver
15. Governing Law and Jurisdiction